AFTER-HOURS CALL GROUP TRAINING MODULES

In 2017, the Victoria-South Island After Hours Call Group was developed to support physicians in meeting the LTCI's Best Practice Expectation (BPE) of 24/7 physician coverage and on-site attendance when required for all long-term care residents. LTCI physician members provide after-hours coverage for 100% of residents in Victoria-South Island long-term care homes (approximately 3400 beds), with separate call groups for Victoria, the Saanich Peninsula, and Sooke.

Victoria

1-888-686-3055

17:00-07:00 + weekends

Saanich Peninsula

1-877-404-2011

18:30-07:00 + weekends

Sooke

1-888-686-3019

17:00-07:00 + weekends

LTCI After-Hours Call Group Training Modules

To assist care home staff and physicians in using the After-Hours Call Groups, the LTCI has developed a series of clinical training modules. Each topic has a short video, links to additional resources, and a brief quiz. These modules provide an overview on how to prepare for a call to the after-hours line regarding some common issues for long-term care residents. All situations are unique, but we’ll share ways to prepare or troubleshoot prior to contacting the physician, with the goal of supporting clear communication and informed decision-making.

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